This Privacy Policy describes our procedures and policies on the collection, use, and disclosure of Users’ data. It seeks to keep Users informed about the details of the use, processing, and sharing of their personal information. The Policy outlines Users’ privacy rights and how the law protects them, as well as the options available regarding the data collected. The data collected helps us fulfill our duty in monitoring and protecting the safety and quality of our services in clinical development.
By using and accessing the MoodPàdi Application, submitting information, or requesting services on our Platform, you are deemed to have read, understood, and agreed to this Privacy Policy. You are hereby considered to have given explicit consent for the processing of your information in accordance with this Policy.
‘We’, ‘us’, ‘our’, or ‘the company’ refers to MoodPàdi, and ‘you’, ‘your’ refers to the User (Patients, Therapists, and other users) of our services.
MoodPàdi complies with applicable data protection laws, including the Nigeria Data Protection Regulation (NDPR), and other relevant privacy regulations. We ensure that personal and sensitive information is handled in accordance with these legal requirements.
We obtain data through the following:
User Profile: Information collected may include, but is not limited to, full name, age, date of birth, gender, email address, residential address, phone number, username, password, professional information, mental health conditions, medical history, and other relevant health data provided during registration.
Information such as gender, age, and employment status may be collected through surveys to improve the quality of our services.
Usage Information: This includes the date and time of usage, features accessed, services visited, browser information, and other activity. Cookies, tags, pixels, and similar technologies may be used to create unique user identifiers. Users may opt out of cookies via browser settings.
Data is also collected when Users interact with services, Application features, and customer representatives, or provide feedback via surveys and ratings. These responses are voluntary and help improve our services.
We may collect information about hardware models, software versions, advertising identifiers, IP addresses, and other device-specific data that helps identify the device used.
Personal data is used to provide, manage, and arrange sessions, process payments, and communicate relevant information about our services and programs.
Data may also be used for administrative purposes, such as measuring interest in mental health areas, performing internal quality control, verifying identity, enforcing policies, and improving AI-assisted tools. AI-generated recommendations are assistive and should be interpreted by licensed professionals.
We may share personally identifiable information with our affiliates, contractors, agents, or trusted business partners, including cloud providers (e.g., AWS, Azure), bound by confidentiality agreements, to enhance service quality.
Personal data may also be shared for legal reasons or in connection with legal proceedings. We do not sell Users’ personal information to third parties.
We take reasonable measures to secure Users’ personal data, including encryption, secure authentication, and regular audits. However, no method of electronic storage or transmission over the internet is completely secure. Users are responsible for keeping their login details confidential.
We retain data as long as necessary to resolve disputes, comply with legal obligations, enforce policies, or for internal analysis and security purposes.
Users under the age of 18 are not permitted to use our services without parental or guardian consent.
To delete your personal information from the MoodPàdi App:
Users have the right to withdraw consent, object to processing, request deletion, and transfer personal data.
MoodPàdi may update this Privacy Policy to reflect regulatory changes, new technologies, or other necessary modifications. Users will be notified of significant changes via email or in-app notifications. Continued use of the Platform constitutes acceptance of the revised Policy.
If you have any concerns, questions, or complaints about this Privacy Policy, please contact us at:
Email: support@moodpadi.org
Website: www.moodpadi.org
Phone Number: +234 7032482753