This Privacy Policy describes our procedures and policies on the collection, use, and disclosure of Users’ data. It seeks to keep Users informed on the details of the use, processing, and sharing of their personal information. The Policy tells Users about their privacy rights and how the law protects them. The Privacy Policy contains the options open to Users in respect to their data collected. The data collected helps us fulfill our duty in monitoring and protecting the safety of our services in clinical development to ensure the safety and quality of all our Users.
By using and accessing the MoodMate Application, submitting and requesting information on our Platform, you are deemed to have agreed to and understood the terms of this Privacy Policy. You are hereby treated as having given your full consent for the processing of information as regards the provisions of this Policy.
It should be noted that ‘we’, ‘us’, ‘our’ or ‘the company’ refers to MoodMate, and ‘you’, ‘your’ refers to the User (Patients, Therapists, and other users) of our services.
We obtain data through the following:
User Profile: The information obtained includes but is not limited to, full names of users, age, date of birth, gender, email address, residential address, phone number, username, password, professional-related information, mental health condition, medical history, and other relevant health data that the User provides during registration.
Demographic information such as gender, age, professional/employment status are also collected through survey responses. This helps us ascertain the quality of our services and improves the service.
Application Usage Information: These types of information include, but are not limited to, the date and time of usage, features used, services visited, browser used, and other service activity. Cookies, tags, pixels, and other tracking technologies may be used to create unique identities for our Users.
Data is also collected when Users interact with our services, Application features, and customer representatives. Information is also collected through research, ratings, and survey responses. These responses are voluntary and are used for reporting and research purposes to improve our services.
We may obtain data related to the hardware models, installed software, versions of devices, advertising identifiers, IP address, and other data that directly helps us identify the device used.
We use personal data to provide specific information on our services and prospective programs for the benefit of our Users. It is also used to manage, provide, and arrange sessions for Users as well as process payments for services rendered.
We may use personal data for administrative purposes, including measuring interest in particular mental health areas, sending communications regarding our services and programs, verifying identity, performing internal quality control, and enforcing policies.
Users are hereby informed that we may share their personally identifiable information with our affiliates, contractors, agents, or trusted business partners to further enhance the quality of our services.
We may share personal data for legal reasons or in connection with any legal proceedings. We will share personal data with third parties only in ways that are described in this Policy. Please note that we do not sell personal information of our Users to third parties.
We strive to ensure the security and safety of Users’ personal data. However, it is important to note that no method of transmission or electronic storage over the internet is absolutely secure. We cannot guarantee absolute security; therefore, Users are responsible for keeping their user details and password confidential.
We may store and retain all of the data Users provide on the Application as long as necessary to resolve disputes, comply with our legal obligations, and enforce our legal policies and agreements. Data may be retained for internal analysis and security purposes.
MoodMate may, from time to time, change or modify this Privacy Policy to accommodate regulatory requirements, industry practices, new technologies, or other modifications it deems necessary. Any change or modification will be effective when the revised Policy is uploaded on our Platform.
To delete your personal information from the MoodMate app:
Users have the right to withdraw consent, object to the processing of their data, delete and erase their data, and transfer their personal data upon request.
If you have any concerns, questions, or complaints about this Privacy Policy, please contact us at:
Email: support@moodmate.com
Website: www.moodmate.com
Phone Number: +123 456 7890